Terms & Policies

1. Service Description

Dynaro is a Slack application that automates on-call rotation management. The Service provides scheduling, handovers, escalation notifications, and shift-swap capabilities directly within your Slack workspace.

2. Account Requirements

To use Dynaro you must have an active Slack workspace. The app must be installed by a workspace administrator. By installing Dynaro you confirm that you have the authority to do so and agree to these terms on behalf of your organization.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the Service or its infrastructure
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without written permission

4. Intellectual Property

Dynaro and all associated trademarks, logos, and content are the property of Dynaro. You retain ownership of all data you submit through the Service. By using the Service you grant us a limited license to process your data solely for the purpose of providing the Service.

5. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Free tier is provided as-is with no uptime guarantees. Paid tiers (Team and Pro) include reasonable-effort uptime commitments. Scheduled maintenance will be communicated in advance when possible.

6. Limitation of Liability

To the maximum extent permitted by law, Dynaro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.

7. Termination

You may stop using the Service at any time by uninstalling the Dynaro app from your Slack workspace. We may suspend or terminate your access if you violate these terms. Upon termination your data will be retained for 30 days, after which it will be permanently deleted.

8. Governing Law

These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or the Service shall be resolved through good-faith negotiation before pursuing formal proceedings.

1. Data We Collect

When you use Dynaro we collect:

• Slack workspace information — team ID, workspace name, and installed app configuration
• User profiles — Slack user IDs, display names, and time zones
• On-call data — rotation schedules, shift assignments, escalation settings, and handover history
• Usage data — feature usage, interaction timestamps, and error logs for improving the Service

2. How We Use Your Data

Your data is used to:

• Manage on-call rotations, shifts, and handovers
• Send notifications and escalation alerts through Slack
• Maintain on-call history and audit trails for your workspace
• Improve and optimize the Service

3. Data Storage & Security

Your data is stored in MongoDB databases with encryption at rest. Sensitive credentials such as OAuth tokens are encrypted using AES-256-GCM. We follow industry-standard security practices to protect your information.

4. Third-Party Services

Dynaro integrates with the following third parties:

• Slack API — for all workspace interactions, messaging, and user-group management
• Google Calendar — for optional holiday calendar integration

We do not sell, rent, or share your data with any other third parties.

5. Data Retention

We retain your data for as long as your workspace has Dynaro installed. On-call history records are kept for up to 12 months. After you uninstall the app your data is retained for 30 days to allow for reinstallation, then permanently deleted.

6. Your Rights

You have the right to:

• Access your data — request a copy of all data we store about your workspace
• Delete your data — request permanent deletion of all your data
• Export your data — receive your data in a portable format

To exercise any of these rights contact us at support@dynaro.dev.

7. Contact

For any privacy-related questions or concerns contact us at support@dynaro.dev.

1. Free Tier

The Free tier is available at no charge. No payment information is required and no charges apply.

2. Paid Subscriptions

Dynaro offers two paid tiers: Team ($29/month) and Pro ($79/month). Subscriptions are billed on a recurring monthly or annual basis depending on the plan you select.

3. 14-Day Refund Window

If you are not satisfied with a paid subscription you may request a full refund within 14 days of your initial purchase. This applies to first-time subscriptions only.

4. Annual Plan Refunds

If you cancel an annual subscription after the 14-day window you may be eligible for a pro-rated refund for the remaining unused months. Pro-rated refunds are calculated based on full monthly rates for the months already used.

5. How to Request a Refund

To request a refund email us at support@dynaro.dev with your workspace name and the email address associated with your account. We aim to process refund requests within 5 business days.

6. Non-Refundable Scenarios

Refunds are not available for:

• Monthly subscriptions after the current billing period has ended
• Renewals after the 14-day window (for monthly plans)
• Partial-month usage on monthly plans (you retain access until the end of the billing period)
• Accounts terminated for violation of our Terms of Service